Our Services Include:

1. Providing technical support for computer-based instructional programs residing on the student side of the HCCS computer network and for stand-alone computers used for instruction.

2. Troubleshooting and repairing these computers.

3. Advising in the purchase of new hardware

4. Helping to maintain instructional labs

5. Operating the Internet/Open Access labs throughout the Southwest College.

6. Installing and securing the original software and maintaining the licenses for instructional programs residing on these computers. (We provide a copy of the original software to the respective department chairs).

We cannot service personally owned equipment or computers residing on the administrative side of the HCCS network -- those used by administrators, staff members, department chairs, counselors and others who access administrative functions such as PeopleSoft.

Request service for these machines from the Technical Dispatch Desk at 713-718-8800.